Customers

1.1 Zer Merkezi Hizmetler ve Tic. A.Ş. (“PROMENA“) provides B2B e-sourcing platform (“PLATFORM”) which allows web-based and secure business-to-business purchasing activities, negotiations and communications between the buyer company (“BUYER”) and the suppliers (“SUPPLIERS”).

1.2 The PLATFORM includes Request for Information (“RFI”), Request for Quotation (“RFQ”), Request for Proposal (“RFP”) and Reverse / Forward e-Auctions (“e-AUCTION”) events depending on whether the BUYER is looking for the information, quotations and proposals for supply of goods and services or the selling goods or services. BUYER sends out requests to SUPPLIERS for participation, through the secure platform, and SUPPLIERS can access the platform and participate in an Online Negotiation Event (“EVENT”) by submitting Information (“INFO”) or Bids (“BIDS”).

1.3 The BUYER and SUPPLIERS agree to be bound by the following Terms of Service (“TERMS”). Any employees that provide information to PROMENA under these TERMS must have the authority to represent the BUYER or SUPPLIERS.

2.1 There are two service models. The models differ from each other as follows:

(a) On-Demand: PROMENA provides the PLATFORM, general know-how on running EVENTs, EVENT consultancy, operational EVENT management and support services. BUYER requests a purchasing EVENT management from PROMENA, PROMENA analyses the EVENT details, prepares a road map for the EVENT and comes to an agreement with the BUYER. BUYER decides all managerial issues like the EVENT format, approved SUPPLIERS and competitive settings. PROMENA is acting as an EVENT consultant. PROMENA users prepare the EVENT in the PLATFORM with respect to BUYER’s decisions. In addition, PROMENA provides additional operational services as training of SUPPLIERS, live EVENT management, reporting and technical support. All the final decisions will be given by the BUYER.

(b) Self-Service: PROMENA provides the PLATFORM and support services. PROMENA creates BUYER company and user accounts. BUYER users decide the EVENT details and manage the EVENTs by themselves. PROMENA will provide technical support to the users of the PLATFORM via e-mail and phone calls.

2.2 In both on-demand and self-service models, BUYER is the decision and policy maker. PROMENA acts as a PLATFORM provider and is not responsible for the communications, aggrements and business between BUYER and SUPPLIERS.

2.3 Both service models (separately/jointly) may be used with respect to BUYER needs. The running of the EVENTs are outside the responsibilities of PROMENA. The BUYER who created the EVENT is responsible for the EVENT. For any third party claims arising from the EVENTs, PROMENA will be indemnified by the BUYER.

2.4 BUYER registers to the PLATFORM by filling the registration form on PROMENA corporate website (http://www.promena.net). BUYER undertakes that they will write the correct details on the form and will keep them up to date.

2.5 The SUPPLIERS submit INFO and BIDS for the items, services or questions which is defined by the BUYER in the PLATFORM. The BUYER identifies the terms and conditions of the EVENT and the SUPPLIERS who are participating the EVENTs agree that they can undertake these terms and conditions.The buyer company accepts and undertkes that the statements writte. The buyer accepts and undertakes that the statements written by the company official for the self-service use of the Promena platform will not be against the law, morality and ethical values.

2.6 BUYER reserves the rights to reopen, terminate or cancel the EVENTs. If any SUPPLIER wants to withdraw a BID or withdraw from the EVENT, SUPPLIER should communicate with the BUYER. BUYER has rights to cancel a BID or dismiss a SUPPLIER from an EVENT.

2.7 BUYER will be charged for use of the PLATFORM with respect to the service model and usage frequency. In general, on-demand pricing will be EVENT based and self-service pricing will be based on montly or yearly payments. SUPPLIERS will not be charged for registration or to participate to EVENTs. The parties may agree upon different terms to overrule this paragraph.

2.8 The users of BUYERs and SUPPLIERS undertake to keep their personal username and password secure and confidential. It is strictly prohibited for log-in details to be shared within or external to an organisation and this may lead to significant risks to all parties. Any damages arising from the breach of confidentiality of login information will be compensated by the party that is responsible for that login information.

2.9 PROMENA is not responsible for the supplied items or services by the SUPPLIERS. PROMENA is not a party to any contract or commercial terms between BUYER and SUPPLIERS. In addition, BUYER undertakes SUPPLIER selection, validation and auditing.

2.10 BUYER will evaluate the BIDS based on price, performance and quality criterias. BUYER is not obliged to award the EVENT to the SUPPLIER who has the lowest BID.

2.11 PROMENA reserves the right to update and change these TERMS from time to time without notice and at its sole discretion. The BUYERs and SUPPLIERS are obliged to check PROMENA corporate website (http://www.promena.net) for the changes.

2.12 We will endeavour to allow uninterrupted access to the PLATFORM, but access to the PLATFORM may be suspended, restricted or terminated at any time because of the nature of the Internet. PROMENA will announce scheduled maintenance periods. PROMENA will also have no liability in respect of any transmissions the Users send through PROMENA and the Users do so entirely at their own risk.

2.13 Whenever there is a dispute on the EVENT time, the PROMENA server time will be the reference. The SUPPLIER should be aware of this and should place their bids according to PROMENA’s server time.

2.14 BUYER gives consent for that PROMENA may use all the relevant data from the activities of the BUYER for marketing purposes. Confidential information will not be published by PROMENA.

3.1 BUYER can register for free trial period from http://www.promena.net corporate website. One or more Promena e-Sourcing Platform services will be available to the BUYER during the free trial period. Before the expiration of free trial period, BUYER can get contact with PROMENA sales team in order to purchase a subscription and continue to use the PLATFORM. Otherwise BUYER account will be expired at the end of the free trial period.

3.2 The data entered by the BUYER during the free trial period will not be deleted from the PLATFORM. After expiration of free trial period, if BUYER decides to purchase a subscription, the data entered in the free trial period will be accessible.

4.1 Support will be given in the form of e-mail and phone by PROMENA Support Team. This support will cover consultancy on the events for the on-demand users and be in the form of technical support for the self-service users.

4.2 BUYER and SUPPLIER users may always contact PROMENA Support Team in settling technical infrastructure and PLATFORM server problems arising during use of the PLATFORM and may inform malfunctions. PROMENA shall render assistance service within working hours from 9.00am to 18.00pm at GMT+2 in case of all kinds of problems and errors.

4.3 Tutorials and guides will be provided to BUYER and SUPPLIER users with respect to their service models and user roles.

4.4 Required customization and changes shall be evaluated separately, requests conducing significant changes in system shall be priced separately.

4.5 BUYER and SUPPLIER users will be informed in case of scheduled maintenance and updates of the PLATFORM.

5.1 PROMENA PLATFORM pricing is determined by the service model. If the BUYER uses the On-Demand model on the PLATFORM, the service fee will be charged according to the number of PROCESSES. If the self-service method is used, the pricing method will be membership-based. The received membership cannot be canceled during the relevant membership period. 5.2 PROMENA will prepare a letter of offer upon the request of the BUYER. 5.3 In both service models, the service fee includes the maintenance and hosting service of the PLATFORM. 5.4 The BUYER must pay the invoices within 15 (fifteen) days of the invoice's delivery date. In the event of late payment, a monthly interest rate of 1.5 percent will be charged. 5.5 Wire transfers will be used to make payments.

6.1 Parties accept and undertake that they shall fulfill the obligations set forth in this agreement in a whole and complete manner. Parties have a right to suspend their obligations in this Agreement or terminate this Agreement in case the failing party does not fulfill or not carry out its obligations.

6.2 BUYER shall let only internal Users (“Internal User”) in his own business domain and SUPPLIERS enter and use the PLATFORM. PROMENA has the right to immediately dismiss natural person or legal entity that are not Internal User or SUPPLIER from the PLATFORM and to forbid them to use the PLATFORM. BUYER is responsible for keeping the user accounts of the users confidential and private and he admits not to give and reveal these User Accounts to any third party. BUYER is also responsible for any statement issued and any act or neglect performed during the time in which user accounts of BUYER are used. PROMENA is not in charge of any security breach about to occur because of BUYER’s not keeping the user accounts confidential. BUYER accepts that in case of a lost or theft in user accounts or if he believes that privacy of user accounts is breached in any way or if he finds out that the PLATFORM is used or in case of a possibility for them to be used in an unauthorized way, BUYER shall inform PROMENA immediately. PROMENA reserves its right to cancel BUYER’s user accounts with prior notification.

6.3 BUYER gives all permission and authority which are needed for services and activities under this Agreement to be carried out by PROMENA and he admits that PROMENA shall make all necessary and appropriate decisions related to this purpose. BUYER gives right to use and copy his name, logo and brands for the purpose of being put into the PLATFORM by not subjecting PROMENA to any license fee.

6.4 BUYER accepts that he shall not upload any program/data to the PLATFORM (i) encroaching or breaching any third party’s rights including rights of any kind of intellectual property; (ii) including aspersion, insult or threat, contrary to morality and customs or illegal or (iii) viruses, “worms”, “Trojan” or having other harmful features. BUYER accepts not to use the PLATFORM with illegal purposes or to realize this kind of purposes. PROMENA, at its sole discretion, reserves its right to cancel transactions contrary to these provisions and to delete and change EVENT information contrary to these provisions.

In order to protect ZER’s reputation, credibility, information property, and to maintain primary and supportive business activities with as little interruption as possible, the ZER Information Safety aims to

• Ensure sustainable information systems,
• Raise the level of employees’ knowledge, awareness, and compliance with the safety requirements to the maximum,
• Ensure full compliance with the agreements entered into with third parties,
• Minimize the number of cases of violation of information safety, and turn them into learning opportunities,
• Create, access to and save information in compliance with laws,
• Implement the latest and the most effective security checks.

All ZER employees are required to support the achievement to these objectives.

8.1 All the related rights to the intellectual properties on the PLATFORM are belong to PROMENA. This agreement does not give any rights or licenses which are related to the intellectual rights except the rights that the Users have to use in accordance with nature of the service.

8.2 PROMENA is the owner of all property and disposition rights on PROMENA PLATFORM and PROMENA brands and neither provision in this Agreement grants to BUYER the right of property or related rights and interests. BUYER is only granted a non-exclusive and limited right of access to the PLATFORM with the intention of internal using for purchasing activities and including the rights to use these and right valid during the term of this Agreement and nonassignable to others. Unless otherwise agreed, BUYER cannot use the PLATFORM and PROMENA brands or any part of these and he cannot copy, duplicate, forward, expose, distribute, publish, cycle, change, create derivative work from these, he cannot give sub-license, convey, hand over, use for trading or inflict other similar acts. BUYER shall label copies that he takes in authorized amount from the PLATFORM about all necessary PROMENA copyright, commercial brand and other private property rights. BUYER shall not delete, wipe out or cover these labels and put other warning or signs onto them. BUYER shall not let third parties to copy, use or expose materials from the PLATFORM.

8.3 PROMENA shall keep the copies of purchase Information, and under the seal of names of BUYER and SUPPLIERS secrecy, shall use these information including copying, distribution, publishing of them and making derivative works from them with the aim of installation and operating of the PLATFORM and for PROMENA’s liabilities and responsibilities related to the services to be carried out and executed.

Any delay or failure in the performance by either party hereunder shall be excused if and to the extent caused by the occurrence of a Force Majeure. For purposes of this Agreement, Force Majeure shall mean a cause or event that is not reasonably foreseeable or otherwise caused by or under the control of the party claiming Force Majeure, including acts of God, fires, floods, explosions, riots, wars, hurricane, sabotage terrorism, vandalism, accident, restraint of government, governmental acts, injunctions, labor strikes, other than those of PROMENA or its SUPPLIERS, that prevent PROMENA from furnishing the materials or equipment, and other like events that are beyond the reasonable anticipation and control of the party affected thereby, despite such party's reasonable efforts to prevent, avoid, delay, or mitigate the effect of such acts, events or occurrences, and which events or the effects thereof are not attributable to a party's failure to perform its obligations under this Agreement.

10.1.1 BUYER may terminate this agreement when PROMENA make amendments to these TERMS. However, the BUYER may only use this right when the TERMS amended fundamentally. Non-fundamental changes shall not constitute ground for termination-without-breach.

10.1.2 PROMENA may terminate this agreement in the event that the BUYER has failed to pay any fees within 15 days of the due date.

10.1.3 PROMENA may terminate any EVENT immediately and ban users from using the PLATFORM when there is a breach of the TERMS.

10.1.4. PROMENA has rights to reject any registration or access to the PLATFORM and to temporarily or indefinitely suspend any registered user. In case of suspension without any justified reason, PROMENA shall refund the fee equaled to remaining time to expiry of the paid period.

10.1.5 PROMENA may modify, temporarily suspend or terminate the PLATFORM at any time without notice.

10.1.6 PROMENA may suspend user accounts at any time without notice should PROMENA believe their username and/or password informations have been compromised.

10.2 The BUYER has right to terminate this agreement as long as fees are fully paid.

10.3 On termination of these TERMS, the EVENT and access to the PLATFORM will cease and all information belonging to the other party will be returned or destroyed. Adequate timescales and provision will be made for the returning of data.

These TERMS will be construed in accordance with and governed by the laws of Republic of Turkey and each party agrees to submit to the exclusive jurisdiction of the courts of Istanbul, Republic of Turkey.

12.1 Any change to these TERMS comes into effect immediately. If the PLATFORM is used after the change, this will be considered as an indication of the BUYER will to be bound by the new TERMS.

12.2 BUYER cannot assign or transfer any rights or duties without written approval of PROMENA.

12.3 BUYER agrees that the addresses given when registering are the permanent address of the BUYER and any change will be notified to PROMENA, immediately. Otherwise, any notification to this address will be effective.

12.4 No failure or delay by either party to this Agreement in exercising any right, power or privilege under this Agreement shall be deemed as a waiver thereof, and no single or partial exercise thereof shall preclude any other or further exercise thereof or the exercise of any other right, power or privilege. No waiver of any term, provision or condition of this Agreement shall be deemed to be or construed as a further or continuous waiver of such term, provision or condition.

12.5 The Agreement includes the whole agreement reached by the parties and replaces all former written and verbal agreements made between the parties with respect to the Subject Matter of this Agreement.

12.6 If one or several provisions of the Agreement are void or unenforceable, the validity of the remaining provisions respectively the Agreement at large shall remain unaffected. The same shall apply in case this Agreement is incomplete. The clause deemed as void or unenforceable shall be replaced with the closest one to it in TERMS of meaning and aim.

Your personal data for the purpose of presenting our products and services to you; In accordance with the Personal Data Protection Law No. 6698 (“Law”), Zer Merkezi Hizmetler ve Ticaret A.Ş. ("Zer" or "Company”) within the scope described below.
 
Detailed information about the purpose of processing your personal data by our Company; here you can access the  Personal Data Protection and Processing Policy .
 
For what purpose is your personal data processed?

Your collected personal data; For the purpose of carrying out the necessary activities by the relevant business units for carrying out the commercial activities carried out by the Company and conducting the related business processes;

• presenting our products and services to you,
• In case your request and complaint is present, your demands and complaints are finalized,
• conducting satisfaction surveys and
• In this context, in order to establish communication with you;
• It may be processed in accordance with the personal data processing conditions and purposes specified in Articles 5 and 6 of Law No. 6698.

Who and for what purpose can your personal data be transferred?

Your collected personal data; In line with the above mentioned purposes, our suppliers, public authorized institutions and legally authorized private persons, in case you purchase products and services, our business partner to the banks to perform the payment process within the framework of the personal data processing conditions and purposes specified in Articles 8 and 9 of the Law no. It can be transferred.
 
What is the Legal Reason and Method of Collecting Your Personal Data?

Personal data processing If you come into contact with our Company in electronic and physical environment through the web site, call center, mobile application channels to provide you with our products and services in accordance with the performance of the contract and the legitimate interest of our Company based on the legal grounds of personal data processing specified in articles 5 and 6 conditions.
 
What Are Your Rights as a Personal Data Owner?

As a personal data holder, you have the following rights under Article 11 of the Law.

• To learn whether personal data is processed,
• Request information if personal data is processed,
• Learning the purpose of processing personal data and whether they are used in accordance with their purpose,
• Knowing the third parties to whom personal data is transferred at home or abroad,
• If the personal data is incomplete or incorrectly processed, to request that it be corrected and to request the notification of the transaction to the third parties to whom the personal data has been transferred,
• Although it has been processed in accordance with the provisions of the Law and other relevant laws, to request the deletion or destruction of the personal data in case of the disappearance of the reasons requiring processing and to notify the third parties to whom the personal data has been transferred,

Object to the occurrence of a result against the person himself by analyzing the processed data exclusively through automated systems,
In the event that the personal data is damaged due to unlawful processing, it has the right to demand the damages.
 
You can submit your applications for your rights listed above to our Company by filling out the  Data Owner Application Form . Depending on the nature of your request, your applications will be concluded free of charge as soon as possible and within thirty days at the latest; however, if the transaction requires additional costs, you may be charged a fee according to the tariff set by the Personal Data Protection Board.